Service Cloud

Improve customer experiences
and team efficiency

Overwhelmed by manual processes? Boost efficiency and impress customers with Salesforce Service Cloud – your complete, adaptable service solution.

Service Cloud

The benefits of Service Cloud

27% support cost reduction

28% enhanced customer service

40% customer service labour costs

Focus on what matters
We will do the same

Social Customer Service

This feature helps deliver service on the social media platform itself without asking the customer to visit separate web pages for interaction.

Customer Self Service

This allows customers to help themselves by helping each other. Many tools are available for self service on various troubleshooting requirements.

AI Powered Interactions

Make sure to provide your service experts with the assistance they need by offering expert solutions and utilising AI-powered interactions. 

Process Automation

Automate service processes, streamline workflows, and find key articles, topics, and experts to support  your agents and delight customers.

360 Customer View

Connect your business departments with a single view of your customer date, and grow your relationship with them.


Expand the workload capacity of current infrastructure, transitioning from providing boutique support to establishing large-scale support centers.

Why choose Tether?

Right people for the job
Strong support
Track record

Tether’s dedicated BA, PM, and QA teams are ISO 9001 certified, guaranteeing professionalism and focus on successful delivery.

Transition smoothly from hypercare to BAU with Tether’s strong support infrastructure. We’re equipped to handle all administrative aspects of your Salesforce organisation.

Our history of successful delivery into enterprise environments highlights our proven capabilities.

Conor from Tether has been fantastic in both training and helping with implementation of Pardot in our organisation. Conor has listened to our concerns to deliver a very bespoke and hands on training session. Connor also comes with a wealth on marketing tips and strategy which has been fantastic for us. Overall I would highly recommend Tether and Conor Ebbs for Pardot Implementation in any organisation.
Bernard Ward


Jenny Bowker - Marketing Director

"Over the last few years TheBishopdale Group have taken a digital transformation journey to enable batter sales and pipelinemanagement to both track and monitor the sales and orders throughout our international business structure."

Lauren Wolstencroft

Head od Marketing at Technical Fibre Products and TFP Hydrogen

Let's get started with Tether!