The Challenge
Hanley Energy, a global leader in energy management for the data centre industry, was experiencing rapid growth and needed systems that could scale with its ambitions. The company was using SAP B1 for core operations and Smartsheets for project tracking, but these tools were not fully optimised for sales processes or integrated workflows. As the business expanded, limitations in flexibility and control highlighted the need for a modern, cloud-based CRM and a more unified solution to enhance efficiency, scalability, and user experience.
The Solution
To address these challenges, Tether delivered a customised implementation of Revenue Cloud, precisely aligned with Hanley Energy’s business requirements. The approach focused on delivering a cost-effective and timely implementation, ensuring the solution aligned with the company’s growth objectives.
The decision for Hanley Energy to partner with Tether was influenced by Tether’s strong reputation, flexibility, and ability to offer a comprehensive solution that met both budget and timeline requirements. Tether also provided expert guidance during scoping and user acceptance testing, ensuring the implementation was well-structured and ready for go-live.
The Outcome
- Successful implementation delivered on time and within budget in just six months.
- Fully operational from Day 1, with minimal issues and no major disruptions.
- Significant improvement in sales team workflow and usability, enabling faster and more efficient processes.
- Positive user adoption despite initial resistance, with feedback received describing it as the most seamless Salesforce implementation experienced by the team.
- Cloud-based solution provided greater accessibility and integration, reducing reliance on outdated systems.
- Strong foundation for future initiatives, including sales engagement, project management integration, and AI capabilities within Salesforce.
