Field Service Lightning
Discover Salesforce Field Service Lightning (FSL), a powerful product that unites customers, workforce, and products on one platform, elevating your on-site service delivery.
Did you know that 80% of customers are more inclined to do business with a company if they were to personalise the service experience?
Our versatile system is crafted to boost the efficiency and effectiveness of field service operations, particularly those involving multiple site visits and strategic scheduling.
The features provided within the system help businesses deliver exceptional service experiences, streamline operations, and ultimately foster customer loyalty.
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Better scheduling, reduced downtime for clients, and improved resource management.
Our versatile system is crafted to boost the efficiency and effectiveness of field service operations, particularly those involving multiple site visits and strategic scheduling.
For example, but not limited to, Oil and Gas, Healthcare, Manufacturing, IT Services, Retail, Facilities Management, HVAC (heating, ventilation and air conditioning), Telecommunications, Insurance and Solar.
We aim to integrate Field Service roles and ensure a smooth customer journey from beginning to end​​.
85% of Dispatchers would like digital tools to be more agile to automate tasks and make information accessible.
Frontline Technicians have seen a 50% reduction in their travel time to and from their work order locations.
Field Service Managers showed an 18% increase in service profits and 42% better customer retention.
Improve operations with Field Service for scheduling, dispatching, and work orders.
Track and optimise your field service operations in real-time to improve visibility.
Empower technicians with access to job details, work order updates, and customer signature capture, all at their fingertips.
Assign the right technician for the job based on skills, location, and availability, maximising productivity and customer satisfaction.
Integrate Salesforce products for better customer service management.
Ensure uninterrupted service with AI-based predictive maintenance.
Perfect for businesses with on-site operations, Salesforce’s Field Service Lightning streamlines field service management, ensuring efficient scheduling, real-time communication, and predictive insights that better the customer experience.
Our comprehensive support capability ensures smooth transitions and steadfast assistance for your Salesforce organisation, from hypercare to ongoing administrative tasks.
Our track record with enterprise customers is a reflection of our commitment and consistent delivery.
MetaCompliance
Head od Marketing at Technical Fibre Products and TFP Hydrogen
